Traverse — Support
Reach a human at support@adfinium.co.uk. We acknowledge within 24 hours.
For data protection queries — GDPR rights, CCPA rights, account deletion — use contact@adfinium.co.uk.
Frequently asked questions
Where does my health data go?
Your raw HealthKit readings stay on your device and are never transmitted. To generate your report, non-identifiable summaries are sent to our AI provider (Anthropic), and a copy of the finished report is held briefly on our server only to deliver it to you, then deleted. All of this is described in detail in our Privacy Policy — your raw readings never leave your device.
Why doesn't Traverse have ads?
By design. We don't use advertising SDKs, we don't sell data, and we won't add ads later. The subscription is the business model.
What does the Intelligence subscription give me?
A daily natural-language report describing what your data did today, calibrated to your declared conditions. Without Intelligence, you still get baseline computation, charts, manual entry, and HealthKit sync — Traverse is genuinely useful in its free tier.
How do I cancel my subscription?
Through your iOS device: Settings → Apple ID → Subscriptions → Traverse. Apple handles cancellation directly. We never see your payment method.
How do I delete my account?
In-app: Settings → Account → Delete Account. The deletion takes effect immediately on your device and within 30 days server-side. We send no "are you sure" guilt prompts — when you say delete, we delete.
How do I export my data?
In-app: Settings → Data → Export. The export is a structured JSON file you can keep, share with your clinician, or import into another service.
Does Traverse work without Apple HealthKit?
Partially. Traverse can accept manually entered values for everything it tracks, but the passive synchronisation that makes baseline computation easy depends on HealthKit. We recommend granting HealthKit permission during onboarding.
Why does Traverse ask me to declare my conditions?
So we can calibrate. Population baselines don't fit you if you live with a condition that shifts those baselines. A medicated hypertensive person has different reference ranges than a healthy 30-year-old. Declaring lets us adjust.
Is Traverse a medical device?
Traverse is a general wellness and personal-information tool. It is not intended to diagnose, monitor, predict, prevent or treat any disease, and you must not use it as a medical device. It describes your own data against published reference ranges; it does not evaluate your health or recommend treatment. Always consult a qualified healthcare professional for medical decisions. Please read the full Health Data Disclaimer.
What happens if you stop running Traverse?
For Founders Lifetime subscribers, we give at least 90 days' notice and full data export. For monthly/annual subscribers, your subscription stops at the end of the current billing cycle. Your on-device data remains on your device regardless.
I have a question that's not here.
Email support@adfinium.co.uk — or use the form below.